サポートのニューチケット発行に差してこんな注意書きが出るね
☑ I understand login will be available from www.coinexchange.io on the 18th of May 2018. Please DO NOT reset your password on the support portal (coinexchangeio.freshdesk.com), these are different websites.

☑ I understand Withdrawals will begin on 18 May 2021.

☑ I agree to not create multiple support tickets regarding the same issue.

☑ I will write my support ticket in English.